FAQS
If we haven't answered your question below, please get in touch with us!
What is The Little Wardrobe Hire?
The Little Wardrobe Hire is Australia’s leading destination for children’s designer clothing hire. We offer children’s clothing from ages 0-12 that can be hired from the comfort of your home.
How does TLWH work?
Once you have found the perfect item simply use the calendar to place your booking. Select your child's size and then choose the date you would like the garment to be delivered. We recommend selecting a delivery date 1-2 days before your event. The item will be express posted to you and it will include a return satchel to post the item back in. If you are unsure if a particular garment is available or not please email us at thelittlewardrobehire@gmail.com
Where are you located?
The Little Wardrobe Hire is only an online rental store at the moment but our HQ is based in Sydney.
Do you ship internationally?
We are only Australia based and do not ship internationally.
Do you have boys clothing too?
We currently do not but it’s in our future plans to expand our offering and have boys clothing.
How long can I hire the garment for?
Bookings can be made for 4 days. The first day of your booking is the day the item arrives and the final day is the day the dress needs to be posted back. Sometimes if there are postage delays we will ship the garment earlier, this does not affect your hire period.
What if the garment doesn’t fit my chid?
Please email us within 24 hours of receiving the item and we will issue you with a credit note for the value of your hire (excluding postage). The credit note will be valid for 6 months.
Do I have to clean the garment/item?
No, we take care of the cleaning for you (It's part of our rental agreement). Simply place the garment into the pre-paid package and drop it at your local Post Office (don’t forget to grab the receipt of postage just in case).
DELIVERY
When will my rental item be delivered?
You select the date and we deliver the item to you so that it arrives on or before this date. We recommend you choose a date that is 1-2 days prior to the date your child intends to wear the item. For example, if the event is on a Saturday we recommend choosing Thursday or Friday as the first day of your hire and your delivery date. Please be sure to select a weekday as your delivery date, we do not deliver on weekends.
How will I know when my rental item is on the way?
As soon as an item is dispatched, you will receive an email from us, which will include a tracking number for Australia Post.
If you haven’t received notification that your item has been dispatched, along with a tracking number, 24 hours prior to your expected delivery date, then please get in touch with us ASAP.
Do I have to sign for my order?
Given the value of our items, all parcels must be sign on delivery. If you are not home they will be taken to your local Post Office for pick up.
How much does delivery cost?
Express Delivery costs $20 but this may vary if you are located in a rural area.
Help! I would like to order an outfit for my child last minute, will I receive it in time for the weekend!?
We all know how chaotic life can be at times and totally understand orders may be placed last minute. If you need the garment for the weekend and you are placing your hire any day after the Tuesday of that week, please email us first - we reply very quickly! In general, orders placed before 2pm (AEST) will be despatched within 24 hours with the aim for next day delivery to metropolitan areas located within Australia’s Post next day network. Areas outside of this network will take 2-3 days to be delivered.
How long will my child's garment take to be delivered?
The estimated express delivery time is 1-2 business days- depending on your location. Please note this does not account for unforeseen delays by Aus Post.
Do you deliver to PO Boxes?
No, we do not deliver to PO Boxes or Parcel Lockers.
RETURNING ITEMS
How do I return items I have hired?
Simply place your dress in the return pre-paid satchel included in your order and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a YELLOW Express Australia Post Box by 4pm on your return date. You must post back the item on or before this date, or you might be liable for late fees as per our Rental Agreement.
You should always post the parcel by handing it over the counter at an Australia Post store or depot. This ensures that the item is immediately scanned and is proof that you’ve posted the item back as instructed. If your return date falls on a Sunday or public holiday, you can lodge it on the next working day before 2pm, without any late fees being applicable.
Often, your prepaid return postage bag will arrive with the tracking number sticker already removed. This is normal and helps us track the return with ease. If you’d like to be able to track it yourself, just write the tracking number on the satchel down or ensure that Australia Post provides it to you on a postage confirmation receipt.
What if I return the items late?
We rely heavily on timely returns; by posting the item(s) back late you are potentially inconveniencing another customer. No one wants to be left without an outfit so please make sure you return the item on time! If you return the item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. If you are unable to post your item(s) back by 2pm on your return date please contact us at info@thelittlewardrobehire.com.au.
What do I do if I have lost the pre-paid return post bag?
If you have lost your return satchel, it is your responsibility to send the order back to us via Express Post by the due date at your own expense. Please make sure to forward on tracking details. Our return address is: 19 Raine Rd, Padstow, 2211. If you need assistance, please contact us at info@thelittlewardrobehire.com.au.
DAMAGED OR LOST
My child/and/or I caused damage to the garment I hired, what should I do?
We know accidents happen and there’s no need to instantly panic. Very minor damages (e.g. lost buttons, loose stitches) can usually be repaired with no additional fees charged to you.
For more serious damage, you may be charged a repair or replacement fee in accordance with our Rental Agreement. Our Rental Agreement also states that you agree not to attempt repairs yourself, so please don’t try this.
I’ve lost the item(s) I hIred. What happens next?
It is your responsibility to take care of the item you’ve hired from TLWH, this includes knowing its whereabouts at all times between the time it is delivered to you and the time you post it back. Do not leave it in an unsafe place, with a friend or anywhere else which might result in losing the item.
If it is lost, you need to let us know immediately, even if you think it may eventually turn up. As early as possible, we will need to inform any customers that have booked the item for after your rental that we may not be able to fulfil their booking, so they have time to organise an alternative.
If the item is lost you will be liable for a replacement and this can be up to 200% of the original RRP of the item, as per our Rental Agreement.
OTHER
I am an influencer, would you like to collaborate?
We collaborate with influencers from time to time and would love for you to get in touch!