Returns & Refunds

Rentals

REFUNDS

You will be entitled to a full refund, including the cost of postage, in any of the following circumstances:

• The item arrives in a condition that is not considered acceptable.
• The incorrect item is sent to you.
• The item sent to you is vastly different to the item described on our website.
• The item arrives too late for you to wear it to your planned occasion^[1] (conditions apply, see below).

In all of the above circumstances, you forfeit your right to a refund if the item(s) are worn (try-ons are fine!). If the item(s) are worn, but you still feel one of the above reasons has caused significant inconvenience, a partial refund will be at the discretion of The Little Wardrobe Hire.

Please let us know ASAP if you'd like to request a refund for one of the reasons listed above. Requests for a refund should be received within 24 hours after the package was delivered to you to be considered.

You may need to wait until the item is returned back to The Little Wardrobe Hire before a refund can be approved. This especially applies to issues with condition, such as faults, damage or stains. The item will need to be assessed prior to the refund being approved and processed.

^[1] Last Minute Orders

If you placed your booking less than 3 full business days prior to your selected delivery date, your order will be considered a "last-minute order". In this case, instead of a full refund, you will be given the option of either:

• a full credit note 
• a refund for the full amount paid minus $30 to cover two-way express postage expenses.

To determine whether it is a last-minute order, a cut-off time of 12pm Sydney/Melbourne time is used. For example, if you are choosing a Friday delivery date, your order would be considered a last-minute order if it is placed anytime after 12pm on Tuesday. You will be advised if your order is considered a last-minute order in the terms popup displayed before checkout, as well as in your order confirmation email.

We are challenged with Australia Post's lack of delivery guarantees at the moment, but they do an incredible job of making sure things arrive on time. It is however made a lot more difficult if bookings are made at very short notice, which is why this condition exists.

If we don't believe there is a high likelihood of the item arriving in time, it either won't be sent or we will be in touch with you to give you the option of accepting the risk. If it isn't sent, you will get a full refund.

RETURNS

Returns for change of mind or an unsuitable size/fit are not offered.

It is your responsibility to ensure you are booking the correct size and style, though we will always try to help with guidance if you want to get in touch with us before booking. We also have our size guide page for each brand that you can refer to.

If the garment you have ordered is an unsuitable size/fit:

• Contact us as soon as possible (preferably the same day as receiving the item)
• Return the item(s) in the provided postage-paid satchel at earliest convenience
• Item(s) must be returned in the same condition to how you received it. Do NOT attempt to wash or clean it after trying it on and the tags must still be attached

Unless there are exceptional circumstances, requests for a return that are received more than 24 hours after an item is delivered to you will not be considered.

If you've done all the right things, we'll send you a credit note that can be used on our website. The amount of credit will be for the same value of the item(s) you hired excluding the postage fees. 

The credit note is not redeemable for cash and will expire after 6 months. After using the credit note on an order, any amount remaining can still be used on a future order(s).

CANCELLATIONS

For cancellations on all rented items, you will be entitled to a full refund if:

• Your cancellation request is received in the first 24 hours after placing your order, as long as it is still more than 72 hours from your booking start date and your package hasn't yet been dispatched, OR
• Your cancellation request is received 21 or more days prior to your booking start date.

If your cancellation request is received 14 or more days prior to your booking start date (but less than 21 days as per above), you will be entitled to a credit note for the full amount paid including postage. The credit note can be used to rent any item on The Little Wardrobe Hire website and will have a 6 month expiry.

For detailed information about all terms & conditions that apply to rentals on The Little Wardrobe Hire, check out our Rental Agreement.